What you’ll learn
- Take away 230+ tools: question lists, scripts, templates, procedures, checklists and self-assessments ready to copy from the presentations
- Regulate emotions with the traffic light technique, a mindfulness exercise and reflection questions
- Give feedback with a preparation table, the COIN template, a six-step conversation and a constructive feedback checklist
- Coach with the GROW script, a first session script, a powerful question checklist and the wheel of life
- Use 54 question lists and scripts: coaching questions, one-on-one questions, encouragement scripts and a one-minute apology
- Check yourself with self-assessments: active listening, micromanagement, feedback barriers and 100 management skills
- See 12 services and apps on screen, from a quick look to a detailed demo: Slack, Bonusly, 15Five, Miro, Donut and more
- Recognize people in ways that matter to them
- Prevent and resolve conflict with empathy and negotiation
- Learn with Mike, the #1 HR instructor on Udemy: 1,800,000+ enrollments, 170,000 students, about 200 books on Amazon
Requirements
- No psychology background required
- A team, a manager or colleagues you work with: you will practise on real conversations
- Nothing to buy for the course itself: the presentations are attached to the lectures
Description
This course contains the use of artificial intelligence.
233 tools for emotional intelligence at work in one course: 140 ready-to-use question lists, scripts, templates, procedures, checklists and self-assessments, 81 models and methods, and 12 services and apps shown on screen.
Open a lecture, take the tool, use it in your next conversation.
Why smart managers lose their teams
A manager knows the work better than anyone and still loses people. Feedback sounds like an attack. A tense meeting ends in silence. A strong employee leaves and says it was about the salary. Emotional intelligence is not about being soft. It is a set of skills: noticing what you feel before you speak, hearing what the other person does not say, choosing words that keep the relationship and still deliver the message.
What changes after this course
You notice your own reaction and have a way to pause it. You listen so that people tell you more. You give feedback people can accept and act on. You coach instead of giving answers. You recognize people in a way they value. And you step into a conflict early, with a method, before it becomes a resignation.
What is inside: 233 tools, counted lecture by lecture
You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.
- 140 ready-to-use tools inside the presentations:
- 54 question lists and scripts: ideal self coaching, personal feedback barriers assessment, active listening self-assessment, conflict de-escalation self-talk scripts
- 28 templates and sample documents: personal future vision, feedback preparation, COIN feedback, individual development plan
- 23 step-by-step procedures and exercises: traffic light emotional regulation, mindfulness emotional contrast exercise, six-step coaching conversation, interpersonal conflict resolution
- 19 checklists: micromanagement self-assessment, constructive feedback, strengths and weaknesses recognition, five rules of conflict-free behavior
- 10 scorecards, self-assessments and matrices: feedback topic prioritization matrix, people management competency levels, competency rating scale, manager and HR responsibility matrix
- 6 other working tools: resonant and dissonant leadership reflection, developmental relationships reflection, feedback stress reduction
- 81 models and methods explained with examples: resonant leadership, intentional change theory, radical candor, Goleman’s six leadership styles
- 12 services and apps shown on screen, from a quick look to a detailed demo: Slack, Bonusly, 15Five, PeopleForce, Miro, Donut and others
Where the tools are
- Emotional intelligence core (2 sections, 19 tools). Basics, leadership styles, assertiveness, relationships, self-awareness and regulation.
- Feedback and recognition (40 tools). Barriers, the six-step conversation, feedback loops, personality types, appreciation.
- Coaching for leaders (51 tools). Principles, the wheel of balance, psychological safety, empathic listening, powerful questions, action strategies.
- Leadership development (96 tools). Manager competencies, delegation, team formation, one-on-one meetings, engagement, communication.
- Conflict resolution (35 tools). Psychology of conflict, types and escalation, prevention, negotiation.
- Vision and growth (7 tools).
Who is teaching
I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.
I am probably a good example myself: emotional intelligence was not my strong side in childhood or in my youth. It came through practice, because I worked as a recruiter and then in HR. It does not grow from a book that lists its components. It grows through exercises, metaphors and real conversations. I also saw what it gives. In a television company of about 2,500 people we had about 20 producers, and each of them had to win resources inside the company: journalists, recruiters, equipment. The producers who were best at building relationships got more resources in every department.
How to use the course
Watch the first two sections in order, then open the skill you need now: feedback, coaching, leadership or conflict. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.
What is included
- 40 lectures across 7 sections, 20 hours
- 38 downloadable resources: the lecture presentations
- 233 tools across the lessons, ready to copy into your own work
- A 10-question practice test, a quiz and a role play
- Lifetime access to all materials
- Active instructor support in the Q&A section
- A Udemy Certificate of Completion
Where to start
Before your next difficult conversation, open the lecture on assertiveness and try the traffic light technique once. Enrol now and start your first lesson today.
Author(s): PapaHR ★ 170K students: Human Resources, HR Management, SHRM, AI Analytics, Recruitment, Payroll, Certification, CIPD, Claude
